Versand

Last updated: 13th April 2026

Processing Times

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed after 2 pm will be processed the next business day.
During busy periods, processing times may take longer, we’ll notify you if there are any significant delays.

Domestic Shipping (Ireland)

We ship orders via An Post
Estimated delivery times:

  • Standard Post: 1–3 business days

Shipping costs are calculated at checkout based on location. Free standard shipping is available on orders over €50.

International Shipping

We ship to selected countries worldwide via An Post International
Estimated delivery times: 

  • International Post: 5 - 15 business days

Customs fees, taxes, and import duties may apply depending on your country’s regulations. These charges are the customer’s responsibility.

______________________________________________________________________________________________

 

Tracked vs Untracked Shipping  

  • Tracked shipping includes delivery confirmation and tracking updates. If a tracked parcel is confirmed as lost by the carrier, we will offer a full refund or replacement.

  • Untracked shipping does not include delivery confirmation. By selecting untracked shipping, the customer accepts the risk of loss in transit.

  • Refunds or replacements for untracked parcels will only be issued where the carrier confirms non-delivery. If no confirmation is available, a refund cannot be guaranteed.

  • We strongly recommend choosing tracked shipping for higher-value orders.

Delivery Issues

Non-Delivery & Lost Parcel Policy

If your order has not arrived, please contact us within 14 days of the expected delivery date.

What happens next

  • We will investigate with the postal service using the tracking information.

  • A parcel is considered lost if the carrier confirms non-delivery or if it has not arrived within 30 days of dispatch.

Refunds or replacements

  • Once a parcel is confirmed as lost, we will offer either:

    • a full refund, including original shipping costs, or

    • a replacement, subject to stock availability.

Important conditions

  • We are not responsible for delays caused by the postal service, customs, weather, or incorrect/incomplete delivery addresses provided at checkout.

  • Orders marked as “delivered” by the carrier are not eligible for a refund unless clear evidence of non-delivery is provided.

  • Claims made outside the stated timeframes may not be accepted.

Incorrect address

  • If an order is returned to us due to an incorrect address, we can:

    • resend the order (additional postage applies), or

    • refund the item cost excluding shipping.