Versand

SHIPPING POLICY

Last updated: 14 August 2026

PROCESSING TIMES

Orders are normally processed within 1–3 business days, Monday to Friday, excluding Irish public holidays.

Orders placed after 2 pm may not begin processing until the following business day.

During busy periods, processing may take slightly longer. We will contact you if there is a significant delay affecting your order.

Delivery estimates begin from the date your order is dispatched, not the date it is placed.

DELIVERY WITHIN IRELAND

Orders within Ireland are sent using An Post.

Estimated delivery after dispatch:

• Standard delivery: 1–3 business days

Delivery times are estimates and are not guaranteed.

Shipping charges are shown at checkout before payment. Free standard delivery within Ireland is available on orders over €50.

INTERNATIONAL DELIVERY

We deliver to selected countries outside Ireland using An Post International. The countries currently available will be shown at checkout.

Estimated delivery after dispatch:

• International delivery: approximately 5–15 business days

International delivery times are estimates. Orders may take longer due to customs checks, local postal delays or other circumstances outside our control.

DELIVERY TO EU COUNTRIES

Delivery to EU countries outside Ireland is currently unavailable.

Delivery within Ireland continues as normal. Any change to our available delivery destinations will be reflected at checkout.

CUSTOMS, TAXES AND IMPORT CHARGES

Orders delivered outside the European Union may be subject to customs duties, import taxes or handling charges imposed by the destination country.

These charges are not included in the product or delivery price unless specifically stated at checkout. The customer is responsible for paying any applicable import charges.

We cannot control or estimate charges imposed by customs authorities.

If an order is returned to us because import charges were refused or remained unpaid, we will contact you when it is received. Any refund will be handled in accordance with applicable consumer law, and original delivery charges may not be refundable.

TRACKED AND UNTRACKED DELIVERY

Available delivery options will be displayed at checkout.

Tracked delivery includes a tracking number and delivery updates provided by the postal carrier.

Untracked delivery does not provide tracking or delivery confirmation. However, choosing untracked delivery does not remove your consumer rights. Note and Nib remains responsible for your order until it is delivered to you or to a person nominated by you.

We recommend tracked delivery for higher-value international orders because it allows the parcel’s progress to be checked more easily.

PRE-ORDER ITEMS

The estimated availability or dispatch date for a pre-order item will be stated on the relevant product page.

If an order contains both in-stock and pre-order items, the entire order will normally be dispatched together when all items are available.

Pre-order dates are estimates and may change due to supplier, customs or transport delays. We will contact you if there is a significant change to the expected date.

DELIVERY DELAYS

Please allow the estimated delivery period to pass before contacting us about a delayed order.

If your order has not arrived, contact us at info@noteandnib.ie and include your order number and delivery address.

We will check the order details and, where possible, investigate the delivery with the postal carrier. International orders are not normally treated as lost until at least 30 days have passed from the dispatch date.

If an order is confirmed as lost or remains undelivered following a reasonable investigation, we will offer an appropriate remedy, which may include a replacement or a full refund, including the original delivery charge.

A delivery estimate does not affect your statutory rights if an order is not delivered within the agreed or legally required timeframe.

ORDERS MARKED AS DELIVERED

If tracking shows that your order was delivered but you have not received it, please:

• Check with other members of your household
• Check around your property or any designated safe place
• Check with immediate neighbours
• Contact your local delivery office

If the parcel still cannot be located, contact us at info@noteandnib.ie. We will review the available delivery information and raise an enquiry with the carrier where appropriate.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for checking that the delivery address entered at checkout is complete and correct.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned to us because the address supplied was incorrect or incomplete, we can:

• Resend the order once the additional delivery charge has been paid; or
• Refund the returned items, subject to any original delivery costs that are lawfully non-refundable.

We cannot resend or refund an order until it has been returned to us.

DAMAGED ORDERS

If your order arrives damaged, incorrect or incomplete, contact us as soon as possible at info@noteandnib.ie.

Please include your order number and photographs of the parcel and affected items where possible. We will arrange an appropriate remedy in accordance with our Return and Refund Policy and your statutory consumer rights.

CONTACT

For delivery questions, contact:

Email: info@noteandnib.ie
WhatsApp/telephone: 087 436 6592