Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at noteandnib@outlook.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Orders may be cancelled at any time prior to fulfilment. Once an order has been fulfilled, it is no longer eligible for cancellation.

You can always contact us for any return or cancellation questions at WhatsApp 087 436 6592 or email noteandnib@outlook.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – Right of Withdrawal

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of delivery of the last item in your order, for any reason and without justification.

How to exercise your right You can initiate a return or cancellation directly through your customer account using the "Returns and cancellations" link, or by contacting us at noteandnib@outlook.com.

Condition of returned items Returned items must be in the same condition as received — unworn, unused, with tags attached and in original packaging. Please include your receipt or proof of purchase.

Return shipping You, the customer, are responsible for the cost of return shipping.

Refunds Once we receive your returned item (or proof that it has been sent), we will process your refund within 14 days using your original payment method.

Exemptions The right of withdrawal does not apply to: personalised or custom-made items (e.g. custom stationery); sealed goods which are not suitable for return due to health or hygiene reasons if unsealed after delivery.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at noteandnib@outlook.com or 087 436 6592